Deliveries

At GAIA, we understand how important it is that your goods get delivered to you as soon as possible and at an affordable rate, so we've handpicked some of the best delivery solutions available to make that happen for you.

When it comes to deliveries, we will always try our best to achieve a quick turnaround time however, delivery times may vary depending on a few factors such as: time of order, chosen delivery method, incorrect/incomplete delivery address supplied to us, etc.

Please adhere to these safety measures when receiving your order from our delivery partners.

 

DELIVERY TYPES

We currently offer two different types of delivery, please see details below:

 

Standard Delivery
Cost: R100
Where: Nationwide
How: Postnet-to-Postnet
Delivery Period: 3-5 working days*

 

*
Same-Day Priority Delivery
Cost: R120
Where: Cape Town City Centre & surrounding areas only.
How: via local delivery
Delivery Period: within 2-5 hours*

 

ORDER PROCESSING

All standard delivery orders can only be processed on business days, which is essentially Monday-Friday. All orders received up until 3pm, will be processed immediately. Orders received thereafter, can only be processed the following morning.

Same-day priority delivery orders can be processed between Monday-Sunday and up until 5pm only. Orders received thereafter can only be processed the following morning. Kindly note that same-day delivery is only available for Cape Town and surrounding areas within a 15-20km radius of the city centre only.


DELIVERY TIMES

The following applies to all standard delivery orders. Once the products are despatched, they will arrive at your doorstep within 1-3 business days. This does not include weekends, public or religious holidays.

All same-day delivery orders can only be despatched between 10am - 5pm and will arrive at your door on the same day within 2-5 hours of your order placement. This does not include Sunday’s, public or religious holidays. 

Note well:

- We do not ship to P.O Box addresses.

- All deliveries excludes outlying regional areas.

 

DELIVERY FAQ’s

 

What is Same-Day Priority Delivery?

Same-Day Priority Delivery is a premium, on-demand delivery solution which ensures that your GAIA purchase gets delivered to you on the same day that you order it and within 2-5 hours of your order placement.

This service is limited to Cape Town city centre and surrounding areas only. (within a 15-20km radius)

 

Can I schedule a same-day priority delivery?

Yes. If you would like to receive your order at a specific time (within our business hours) then kindly leave a note at checkout or email us with your preferred delivery time and we will schedule your delivery accordingly.

 

SAFETY THROUGHOUT THE DELIVERY PROCESS

Safety remains a top priority at GAIA, so trust that both we and our delivery partners follow all relevant hygiene and safety protocols.

These include the requirement of masks for all drivers, as well as the completion of a safety checklist which reminds drivers to wash their hands and sanitise their relevant delivery bags.

Customers will also need to follow a checklist to ensure COVID-19 safety measures are followed. Read more here

     

    DIDN'T FIND THE ANSWER THAT YOU NEED?

    Go ahead and email info@gaiaemporium.co.za. We're always happy to chat!